Privacy Policy
Your privacy is fundamental to our relationship. This policy explains how VitalityCore Premium collects, uses, and protects your personal information.
Introduction
VitalityCore Premium Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vitalitycore-premium.co.uk, use our services, or interact with our wellness products.
We operate as a premium natural wellness and anti-aging solutions provider, specializing in scientifically-backed nutritional supplements, skincare products, and wellness consultations. This policy applies to all information we collect through our website, mobile applications, social media platforms, and in-person consultations.
Information We Collect
Personal Information
- Health & Wellness Data: Wellness goals, dietary preferences, health conditions, allergies, and lifestyle information provided during consultations
- Payment Information: Billing address, payment method details (processed securely through encrypted payment processors)
- Shipping Information: Delivery addresses, preferred delivery times, and contact preferences
Technical Information
- Usage Data: Pages visited, time spent on site, click-through rates, referring websites, and search terms
How We Use Your Information
Service Delivery
- Provide personalized wellness consultations
- Deliver customer support and technical assistance
Personalization & Improvement
- Customize product recommendations based on your wellness profile
- Improve our website functionality and user experience
- Develop new products and services
- Analyze usage patterns to enhance site performance
Marketing & Communication
- Notify you about new products and special offers
- Conduct market research and gather feedback
- Invite you to participate in wellness programs
Legal & Security
- Comply with legal obligations and regulatory requirements
- Resolve disputes and enforce our terms of service
- Maintain accurate business records
Data Sharing & Disclosure
Our Commitment to Privacy
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in limited, specific circumstances outlined below.
Service Providers & Partners
We work with trusted third-party service providers who assist us in operating our business:
- Payment Processors: Stripe and PayPal for secure payment processing
- Cloud Services: AWS and Google Cloud for data hosting and storage
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, subpoenas, or government requests
- Protect our rights, property, or safety, or that of our users
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such changes and provide options regarding your data.
Your Privacy Rights
Access & Portability
You can request a copy of all personal information we hold about you in a portable format.
Correction & Updates
You can update your personal information, correct inaccuracies, or modify your profile details at any time.
Deletion
You have the right to request deletion of your personal information, subject to certain legal obligations.
Marketing Preferences
You can opt out of marketing communications and choose how we contact you about our products.
Data Processing Restrictions
You can request that we limit how we process your information in certain circumstances.
Withdraw Consent
Where we rely on your consent, you can withdraw it at any time without affecting prior processing.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.
- • Email: [email protected]
- • Phone: +44 20 7946 0023
- • Post: VitalityCore Premium Ltd, Princes Street, Edinburgh, EH2 2ER, United Kingdom
Data Security
Protecting Your Information
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data is encrypted in transit and at rest using AES-256 encryption
Access Controls
Strict access controls and authentication for all systems
Regular Audits
Continuous monitoring and security assessments
Security Measures Include:
- SSL/TLS encryption for all website communications
- Regular security updates and vulnerability assessments
- Multi-factor authentication for administrative access
- Secure data centers with physical security measures
- Employee training on data protection and privacy
- Incident response procedures and breach notification protocols
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content and advertisements.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality, security, and user authentication
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to deliver personalized advertisements and track campaign effectiveness
- Functional Cookies: Enable enhanced features and personalization preferences
Managing Your Preferences
Cookie Settings
You can manage your cookie preferences through our cookie banner or browser settings.
Browser Controls
Most browsers allow you to control cookies through their settings preferences.
Third-Party Services
Our website integrates with various third-party services that have their own privacy policies. We encourage you to review their privacy practices.
Analytics & Measurement
- • Google Analytics - Website traffic analysis
- • Hotjar - User behavior insights
- • Facebook Pixel - Marketing optimization
Payment & E-commerce
- • Stripe - Payment processing
- • PayPal - Alternative payments
- • Shopify - E-commerce platform
Marketing & Communication
- • Mailchimp - Email marketing
- • SendGrid - Transactional emails
- • HubSpot - Customer relationship management
Customer Support
- • Zendesk - Help desk platform
- • Intercom - Live chat support
- • Twilio - SMS communications
Children's Privacy
Age Restriction
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
Parental Guidance
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take appropriate steps to remove such information from our systems.
- We recommend parental supervision when children access wellness-related content online
- Parents can request removal of any child's information from our databases
- We will not knowingly engage children in marketing communications without parental consent
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes through:
Email Notification
Direct email to registered users
Website Notice
Prominent banner on our website
Effective Date
Clear indication of when changes take effect
Your Continued Use
By continuing to use our services after any changes to this Privacy Policy, you acknowledge and accept the updated terms. If you do not agree with any changes, you may discontinue use of our services.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us:
Get in Touch
VitalityCore Premium Ltd
Princes Street, Edinburgh
EH2 2ER, United Kingdom
Phone: +44 20 7946 0023
Monday - Friday: 9:00 - 17:00 GMT
We typically respond within 24 hours
Privacy Officer
For specific privacy concerns or data protection requests:
Data Protection Officer:
Our dedicated privacy team is available to address any concerns about your personal information, including requests to exercise your privacy rights, questions about data processing, or concerns about how we handle your data.